Selling
Carts
Monitor storefront carts, abandonment, and recovered value.
View as MarkdownThe Carts screen under Webshop → Carts is a read-only monitor for shopping carts created through your storefront: funnel analytics, abandoned-cart insights, and a browsable cart list. You cannot create or edit carts here; carts only come into existence when a shopper adds items through your storefront.
Pick a period
The Last 7 days / Last 30 days / Last 90 days buttons at the top (30 days is the default) set the window for both the analytics cards and the cart list below them.
Analytics
Eight stat cards summarize the funnel for the selected period:
| Card | Meaning |
|---|---|
| Created | Carts created |
| With lines | Carts that got at least one item |
| Email captured | Carts where the shopper's email is known |
| Checkout started | Carts that reached checkout |
| Converted | Carts that became orders |
| Abandonment rate | Share of carts abandoned, as a percentage |
| Lost value | Total value of abandoned carts |
| Recovered value | Value of carts recovered into orders |
Two cards break the numbers down further:
- Top abandoned products lists the products most often left behind, with how many times each was abandoned.
- Value distribution shows how many carts fall into each value bucket (for example "25.00 EUR – 50.00 EUR").
The cart list
The list shows 25 carts per page. Filter by Status and sort by Last activity.
| Column | Description |
|---|---|
| The captured email, or an em-dash when none was captured | |
| Value | Cart value |
| Lines | Number of lines |
| Status | Status badge, plus a separate warning-toned Abandoned pill when applicable |
| Last activity | Relative time, for example "2 hours ago" |
Cart statuses
| Status | Meaning |
|---|---|
| Active | The cart is open |
| Converted | The cart became an order |
| Merged | The cart was merged into another cart (for example when a guest logs in) |
Abandoned is not a status. It is a flag shown next to Active when the cart has had no activity for longer than your configured threshold. You set that threshold in the Abandoned after (hours) field under store settings.
Cart detail
Click a row to open a slide-over sheet (there is no separate cart page). The sheet shows:
- The cart's email and status badge, and for carts claimed by a logged-in customer, a Customer: link to that customer's page.
- A lines table (Product, Qty, Unit, Total) and totals (Subtotal, Total).
- A timeline of cart events with date and time: Cart created, Line added, Line removed, Email captured, Checkout started, Converted to order, Merged into another cart, Claimed by customer, and Expired.
Closing the sheet refreshes the cart list.